Sure! We answer your questions when and if we can. Sending your question directly in the first message will make it easier for us to reply.

I do not add any players to my friends list nor do I join guilds. If I am unavailable, please contact an available staff member or refer to this page for answers to your questions.

※ I will respond to Graal-related PMs to the best of my ability, but there may be cases where I can't provide an adequate answer.

This especially applies to inquiries about future game content, bans, and warnings.

I cannot be contacted outside of Graal.

If you need to send screenshot evidence for a player problem, it will be best to do so at one of the support addresses:

If online, I am certainly looking over your reports, uploads, and feedback.

Please be patient with replies, reports, uploads, etc. These are constantly incoming and there is a lot for us to take care of while we are online.

If you are unsure that we saw your report, you can PM one of us. Otherwise, instead of PMing us please report the player. This makes it easier for us to find the player and investigate the issue.

My primary language is English.

Secondary is Japanese.

I often use translator with players who speak Portuguese and Spanish. At times the translation is not accurate unfortunately.

I always wish I could speak all the languages in the world so that it's possible to help more players. 😅

Bans and warnings are not discussed or resolved in-game. If you need to dispute a ban that you received, please follow the instructions shown on the ban screen and submit a support ticket at support.toonslab.com.

Be sure to provide a thorough explanation of the situation, your reasoning for the appeal, and other information that is asked of you on the website.

※ In-game support from GPs is not possible when it comes to ban appeals. The most we can do is redirect you to the support website.

If you think somebody is evading their ban, you can send a report.

In your report include the name of the other account that is already banned, or report it along with the alt account.

It is possible to have the account's identification email changed, even if you have lost access to it.

You will then have to send an email message to support@graalonline.com. This is the address specifically for Graal login issues and email change requests.

In your message, be sure to include:

a thorough explanation of your situation

your current email

the email you want to change to

the reason for your request

your Graal ID (found in Feedback)

along with other valid proof that you are the owner of the Graal account. 

Such proof can include the account's nickname, any guilds that you are in, any items that you own, and screenshots of you being on the account.

It is only possible to have the account's identification email changed (even if you have lost access to it). It is not possible to transfer one account to another or to merge accounts with each other. This applies to items, gralats, and statistics.

If you are having issues with logging into PC Graal and have not already done so, I suggest clearing your browser's cache or trying to open the Graal client on different browsers.

Follow the instructions on the Help menu in the Store. You will have to send an email to classic@graalonline.com with your receipt, or head to support.toonslab.com and create a ticket for Didn't receive coins. Be sure to have the email receipt for the purchase ready, as support staff will request it to verify your purchase and resolve your issue.

Make sure you are entering the email that is identified with your Graal account.

If for some reason you cannot submit a ticket, you can instead e-mail support@graalonline.com for help.

There are multiple reasons that a staff member will deny your upload.

Usually it is because there is a problem in the image file or the upload doesn't follow the guidelines/templates.

Please review everything carefully before uploading and check that your image is exported properly.

If you are still unsure why your upload is repeatedly being disapproved, you could PM a staff member and we can figure it out together.

If you are receiving an error message, confirm that you are online on Graal at the time of uploading. Also be sure the option in your settings for Custom Image Uploads is enabled.

Other issues regarding uploads, upload refunds, or upload tokens can be sent in a PM to a staff member and it will be taken care of.

In your PM provide description of the issue and the upload you are having the issue with.

Ifiling is not an issue we normally take action over, as there is no way to determine the original creator of an upload. If a player uploaded any custom with their own gralats or tokens, we do not warn or ban them for it.

However, customs can be added to an account through hacking, and only for hacked uploads do we ban players who have "stolen heads/bodies." You can usually tell a player hacked their uploads if they are on an account that looks unidentified.

Please do inform one of us if somebody is wearing an admin's personal custom(s) without permission. These should not be uploaded by anyone else because they can be used to impersonate a staff member.

Uploads are mostly reviewed manually by staff members. There are instances where incorrect uploads make it past our reviewing system through mistake.

We provide a complete refund for such uploads that we come across. If this happens to you, please check your inventory and you will find that the number of upload tokens you received is the amount you originally paid for the refunded uploads.

After you've purchased an upload, you have 6 hours to refund it for the full price in upload tokens.

After that, you will receive half of what you paid for the upload, also in upload tokens.

To ensure fairness for all participants, events are not hosted at request nor are they discussed with a player. 

Please take into consideration that, before events, the GP team primarily focuses on reports.

Warpers are doors that are placed somewhere on the map by an admin who is hosting an event.

They are typically accompanied with a hint in the event announcement.

When you enter one of these doors, they will either take you to the specified event or they will warp you to a random place.

The latter occurs due to there being a "fake warper," which you might encounter if the admin has placed more than one warper for you to find.

The GP team is always looking for new members. If you are interested, please submit an application at gp.graalonlineclassic.com.

I have no part in reviewing the submitted applications and therefore cannot provide information other than the following:

Response time will vary with each application. The usual latest response occurs around one month.

If you think it was denied and would like to resubmit, we recommend waiting until you believe there is something different in how you would approach your application.

We cannot look over your application for you nor provide personal feedback.

Yes. A computer is mandatory to perform work on the GP team.

No. You can apply as long as you believe you are responsible enough for the job and its various tasks.

We can't disclose specific info regarding our staff, including names and numbers. 

If you believe somebody is impersonating any staff member, you can let us know and we'll take care of it.

Remember that staff members would never request your private information nor discuss staff business with you.